{"id":6623,"date":"2021-09-10T14:16:03","date_gmt":"2021-09-10T18:16:03","guid":{"rendered":"https:\/\/tervene.com\/blog\/supervision-meilleures-pratiques-gestion-4-0\/"},"modified":"2025-02-04T15:15:18","modified_gmt":"2025-02-04T20:15:18","slug":"supervision-meilleures-pratiques-gestion-4-0","status":"publish","type":"post","link":"https:\/\/tervene.com\/fr-fr\/blog\/supervision-meilleures-pratiques-gestion-4-0\/","title":{"rendered":"Supervision et meilleures pratiques de gestion \u00e0 l&#8217;\u00e8re du 4.0"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">En collaboration avec le <a href=\"https:\/\/www.qualite.qc.ca\/\" target=\"_blank\" rel=\"noreferrer noopener\">Mouvement Qu\u00e9b\u00e9cois de la Qualit\u00e9<\/a> (MQQ), Lucas Grenier, CEO chez Tervene, a pr\u00e9sent\u00e9 un webinaire qui abordait la r\u00e9alit\u00e9 du r\u00f4le du superviseur dans le 4.0, comment mieux outiller la force de supervision et bien l&#8217;accompagner dans sa transition num\u00e9rique.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">La r\u00e9alit\u00e9 de la supervision 4.0 et les d\u00e9fis du superviseur d&#8217;aujourd&#8217;hui<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">L&#8217;arriv\u00e9e du 4.0 a boulevers\u00e9 la mani\u00e8re dont les manufacturiers devraient outiller et impliquer les superviseurs. La qu\u00eate du 4.0 apporte un lot de nouvelles donn\u00e9es aux gestionnaires terrain, que ce soit par le syst\u00e8me de maintenance, le CRM, le MES, le ERP ou les donn\u00e9es d&#8217;intelligence d&#8217;affaires. Le superviseur se trouve au centre de l&#8217;information et de la r\u00e9colte de donn\u00e9es afin de prendre en charge les \u00e9carts et les probl\u00e8mes qui sont d\u00e9tect\u00e9s et de prendre des d\u00e9cisions. Comment a-t-on outill\u00e9 le superviseur dans cette transition num\u00e9rique? Cette nouvelle r\u00e9alit\u00e9 accentue les d\u00e9fis quotidiens du superviseur. Dans ce vid\u00e9o, Lucas explique d&#8217;o\u00f9 viennent ces d\u00e9fis et pourquoi les superviseurs tombent parfois dans un mode de gestion r\u00e9actif &#8211; pompier.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"La r\u00e9alit\u00e9 de la supervision 4.0 et les d\u00e9fis du superviseur d&#039;aujourd&#039;hui - Tervene\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/JT72_NVIejM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Quelles sont les meilleures pratiques de supervision et de gestion \u00e0 adopter?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Plusieurs organisations tentent de favoriser une culture de gestion proactive et d&#8217;am\u00e9lioration continue au sein de leurs \u00e9quipes. Parmi les meilleures pratiques de gestion et de supervision pour les superviseurs, on note:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tourn\u00e9e de plancher proactive<\/li>\n\n\n\n<li>Audits des processus<\/li>\n\n\n\n<li>R\u00e9unions op\u00e9rationnelles structur\u00e9es<\/li>\n\n\n\n<li>Structure d&#8217;escalade des probl\u00e8mes et de collaboration<\/li>\n\n\n\n<li>Gestion des actions correctives et plans d&#8217;action<\/li>\n\n\n\n<li>Processus d&#8217;am\u00e9lioration continue<\/li>\n\n\n\n<li>Suivi des indicateurs de performance<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ensuite, ces pratiques de gestion peuvent \u00eatre formalis\u00e9es dans des <a href=\"https:\/\/tervene.com\/fr-fr\/blog\/travail-standard-gestionnaire-terrain\/\">routines standards de gestion<\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"D\u00e9ployer les meilleures pratiques de supervision et de gestion des op\u00e9rations - Tervene\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/Q8s_2Llvuqw?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Perte de momentum et d&#8217;adh\u00e9rence au syst\u00e8me de gestion et aux pratiques de supervision<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les organisations d\u00e9ploient continuellement de nouvelles pratiques de gestion ou de nouveaux standards pour les employ\u00e9s. Par exemple, les syst\u00e8mes de gestion peuvent inclure une structure de r\u00e9unions standards ou des processus de r\u00e9solution de probl\u00e8mes d\u00e9finis. Malheureusement, la lourdeur associ\u00e9e \u00e0 r\u00e9aliser les pratiques de gestion et le support du syst\u00e8me de gestion quotidien peut amener une perte de momentum. Au long terme, il est difficile de soutenir l&#8217;adh\u00e9rence aux pratiques de gestion si elles n\u00e9cessitent de la transcription d&#8217;information et des \u00e9tapes additionnelles sans r\u00e9troaction rapide. Ainsi, comment les organisations peuvent favoriser la p\u00e9rennit\u00e9 du syst\u00e8me de gestion? Quels sont les avantages pour les manufacturiers d&#8217;adopter des outils de gestion num\u00e9riques?<\/p>\n\n\n\n<iframe width=\"100%\" height=\"166\" scrolling=\"no\" frameborder=\"no\" allow=\"autoplay\" src=\"https:\/\/w.soundcloud.com\/player\/?url=https%3A\/\/api.soundcloud.com\/tracks\/1122439729&amp;color=%23ff5500&amp;auto_play=false&amp;hide_related=false&amp;show_comments=true&amp;show_user=true&amp;show_reposts=false&amp;show_teaser=true\"><\/iframe><div style=\"font-size: 10px; color: #cccccc;line-break: anywhere;word-break: normal;overflow: hidden;white-space: nowrap;text-overflow: ellipsis; font-family: Interstate,Lucida Grande,Lucida Sans Unicode,Lucida Sans,Garuda,Verdana,Tahoma,sans-serif;font-weight: 100;\"><a href=\"https:\/\/soundcloud.com\/tervene-inc\" title=\"TERVENE\" target=\"_blank\" style=\"color: #cccccc; text-decoration: none;\" rel=\"noopener\">TERVENE<\/a> \u00b7 <a href=\"https:\/\/soundcloud.com\/tervene-inc\/la-perte-de-momentum-et-dadherence-au-systeme-de-gestion-des-operations-webinaire-mqq\" title=\"La perte de momentum et d'adh\u00e9rence au syst\u00e8me de gestion des op\u00e9rations - Webinaire MQQ\" target=\"_blank\" style=\"color: #cccccc; text-decoration: none;\" rel=\"noopener\">La perte de momentum et d&#8217;adh\u00e9rence au syst\u00e8me de gestion des op\u00e9rations &#8211; Webinaire MQQ<\/a><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">La lourdeur administrative des pratiques de gestion est la cause premi\u00e8re de la perte du momentum.<\/p>\n<cite>Lucas Grenier, CEO chez Tervene<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Pourquoi adopter des outils num\u00e9riques <meta charset=\"utf-8\">adapt\u00e9s \u00e0 la r\u00e9alit\u00e9 des superviseurs sur le terrain?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Le r\u00f4le du superviseur a \u00e9volu\u00e9; on leur demande dor\u00e9navant d&#8217;\u00eatre en contr\u00f4le d&#8217;une multitude de donn\u00e9es.  Bien que la transition num\u00e9rique 4.0 est v\u00e9cue chez bon nombre d&#8217;entreprises, les op\u00e9rateurs, chefs d&#8217;\u00e9quipes et superviseurs sont rarement outill\u00e9s \u00e0 cette nouvelle r\u00e9alit\u00e9. Il faudrait donc les outiller pour contr\u00f4ler les op\u00e9rations, piloter la performance, animer leurs r\u00e9unions et collaborer avec les fonctions support. Finalement, ces outils devraient \u00eatre mobiles afin de s&#8217;adapter \u00e0 la r\u00e9alit\u00e9 terrain. Parmi les avantages, on compte:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Simplifier le contr\u00f4le terrain des superviseurs<\/li>\n\n\n\n<li>Acc\u00e9l\u00e9rer la prise en charge de la r\u00e9solution de probl\u00e8mes<\/li>\n\n\n\n<li>Visibilit\u00e9 sur le suivi des actions et tra\u00e7abilit\u00e9 sur les probl\u00e8mes soulev\u00e9s<\/li>\n\n\n\n<li>Faciliter l&#8217;atteinte des objectifs d&#8217;excellence fix\u00e9s<\/li>\n\n\n\n<li>Augmenter l&#8217;adh\u00e9rence aux routines de gestion standards<\/li>\n<\/ul>\n\n\n\n<iframe width=\"100%\" height=\"166\" scrolling=\"no\" frameborder=\"no\" allow=\"autoplay\" src=\"https:\/\/w.soundcloud.com\/player\/?url=https%3A\/\/api.soundcloud.com\/tracks\/1122456649&amp;color=%23ff5500&amp;auto_play=false&amp;hide_related=false&amp;show_comments=true&amp;show_user=true&amp;show_reposts=false&amp;show_teaser=true\"><\/iframe><div style=\"font-size: 10px; color: #cccccc;line-break: anywhere;word-break: normal;overflow: hidden;white-space: nowrap;text-overflow: ellipsis; font-family: Interstate,Lucida Grande,Lucida Sans Unicode,Lucida Sans,Garuda,Verdana,Tahoma,sans-serif;font-weight: 100;\"><a href=\"https:\/\/soundcloud.com\/tervene-inc\" title=\"TERVENE\" target=\"_blank\" style=\"color: #cccccc; text-decoration: none;\" rel=\"noopener\">TERVENE<\/a> \u00b7 <a href=\"https:\/\/soundcloud.com\/tervene-inc\/adopter-des-outils-de-gestion-numeriques-adaptes-a-la-realite-des-superviseurs-webinaire-mqq\" title=\"Adopter des outils de gestion num\u00e9riques adapt\u00e9s \u00e0 la r\u00e9alit\u00e9 des superviseurs? - Webinaire MQQ\" target=\"_blank\" style=\"color: #cccccc; text-decoration: none;\" rel=\"noopener\">Adopter des outils de gestion num\u00e9riques adapt\u00e9s \u00e0 la r\u00e9alit\u00e9 des superviseurs? &#8211; Webinaire MQQ<\/a><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>La gestion quotidienne des op\u00e9rations avec Tervene<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tervene est la <a href=\"https:\/\/tervene.com\/fr\/\">plateforme connect\u00e9e<\/a> qui supporte le contr\u00f4le quotidien des op\u00e9rations. Notre plateforme connect\u00e9e aide vos \u00e9quipes terrain et gestionnaires dans leur qu\u00eate vers l\u2019excellence op\u00e9rationnelle avec des processus durables de contr\u00f4le quotidien, de collaboration, de r\u00e9solution de probl\u00e8mes et d\u2019am\u00e9lioration.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Des manufacturiers, gestionnaires d\u2019op\u00e9rations et plusieurs PMEs ont num\u00e9ris\u00e9 leurs pratiques de gestion avec notre aide: tourn\u00e9es de plancher, rituel quotidien, audits, inspections, r\u00e9unions op\u00e9rationnelles, proc\u00e9dures num\u00e9riques, gestion de l\u2019am\u00e9lioration et plus encore.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>En collaboration avec le Mouvement Qu\u00e9b\u00e9cois de la Qualit\u00e9 (MQQ), Lucas Grenier, CEO chez Tervene, a pr\u00e9sent\u00e9 un webinaire qui abordait la r\u00e9alit\u00e9 du r\u00f4le du superviseur dans le 4.0, comment mieux outiller la force de supervision et bien l&#8217;accompagner dans sa transition num\u00e9rique. La r\u00e9alit\u00e9 de la supervision 4.0 et les d\u00e9fis du superviseur [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":6117,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[493,522,517],"tags":[1384],"expert":[342,345,344],"class_list":["post-6623","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-problem-solving-continuous-improvement","category-resolution-problemes-amelioration-continue","category-standardisation-routines-managers","tag-transformation-numerique-2","expert-ambre-pineda","expert-charles-olivier-bisson","expert-tervene-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Supervision et meilleures pratiques de gestion \u00e0 l&#039;\u00e8re du 4.0 - Tervene<\/title>\n<meta name=\"description\" content=\"R\u00f4le du superviseur dans le 4.0, comment mieux outiller la force de supervision et bien l&#039;accompagner dans sa transition num\u00e9rique.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tervene.com\/fr-fr\/blog\/supervision-meilleures-pratiques-gestion-4-0\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Supervision et meilleures pratiques de gestion \u00e0 l&#039;\u00e8re du 4.0 - 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