{"id":1023,"date":"2019-09-26T12:56:47","date_gmt":"2019-09-26T16:56:47","guid":{"rendered":"https:\/\/tervene.com\/?p=1023"},"modified":"2025-02-04T14:51:22","modified_gmt":"2025-02-04T19:51:22","slug":"audit-inspection-process","status":"publish","type":"post","link":"https:\/\/tervene.com\/fr\/blog\/audit-inspection-process\/","title":{"rendered":"Processus d&#8217;inspection, num\u00e9ris\u00e9"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">[Num\u00e9risation des pratiques de gestion]<\/h2>\n\n\n\n<p>Dans cette s\u00e9rie d\u2019articles, la num\u00e9risation des pratiques de gestion, nous explorerons les diff\u00e9rences entre les m\u00e9thodes traditionnelles de gestion des op\u00e9rations et celles mises de l\u2019avant par Tervene. D\u00e9couvrez comment Tervene \u00e9tablit les bases d\u2019une transition num\u00e9rique r\u00e9ussie pour les processus d\u2019inspection par les audits.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Les inspections &#8211; Audits<\/h2>\n\n\n\n<p>Toute organisation qui met en place des standards afin d\u2019assurer une performance r\u00e9guli\u00e8re se doit de se doter d\u2019un syst\u00e8me de contr\u00f4le des standards. L\u2019objectif est de livrer un produit de qualit\u00e9 dans des d\u00e9lais promis en utilisant les ressources humaines, financi\u00e8res et mat\u00e9rielles pr\u00e9vues. Certaines irr\u00e9gularit\u00e9s dans la performance surviennent d\u00fb \u00e0 l\u2019intervention humaine dans les processus. \u00c9tablir et valider des standards permet de diminuer cette irr\u00e9gularit\u00e9.<\/p>\n\n\n\n<p>Un audit est un processus r\u00e9current d\u2019inspection des standards implant\u00e9s dans une organisation. Il permet d\u2019\u00e9valuer la conformit\u00e9 de nos standards de qualit\u00e9, op\u00e9rationnels, de comp\u00e9tences ou de comportements de gestion.<\/p>\n\n\n\n<p>Suite \u00e0 l\u2019ex\u00e9cution d\u2019un audit, l\u2019auditeur doit mettre en place des actions correctives pour rem\u00e9dier aux non-conformit\u00e9s qui emp\u00eachent d\u2019atteindre le standard souhait\u00e9.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Le d\u00e9fi des audits et ses conditions de succ\u00e8s<\/h3>\n\n\n\n<p>Le d\u00e9fi d\u2019un processus d\u2019inspection est d&#8217;assurer une rigueur autant dans l\u2019ex\u00e9cution que la gestion des non-conformit\u00e9s. Ces conditions peuvent \u00eatre des facteurs cl\u00e9s dans la favorisation d\u2019une rigueur des inspections:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>L\u2019audit est facile \u00e0 ex\u00e9cuter;<\/li><li>Les responsables ont une visibilit\u00e9 sur les audits effectu\u00e9s;<\/li><li>La donn\u00e9e r\u00e9colt\u00e9e est exploitable et manipulable;<\/li><li>Un suivi des actions correctives est effectu\u00e9;<\/li><li>Un m\u00e9canisme de r\u00e9troaction.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Traditionnellement<\/h2>\n\n\n\n<p>La plupart des audits sont effectu\u00e9s avec des outils tels que des formulaires papiers. Les auditeurs prennent des notes et dans certains cas retranscrivent la m\u00eame information dans un fichier Excel.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/tervene.com\/wp-content\/uploads\/2019\/09\/3.0-Auditer-un-processus-754x1024.png\" alt=\"\" class=\"wp-image-1181\" width=\"571\" height=\"768\"\/><\/figure><\/div>\n\n\n\n<p>Un audit a \u00e9t\u00e9 ex\u00e9cut\u00e9 et un plan d\u2019action correctif est mis en place pour rem\u00e9dier aux non-conformit\u00e9s. N\u00e9anmoins, il est primordial de se questionner:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>L\u2019audit est-il facile \u00e0 ex\u00e9cuter?<\/li><li>Les responsables ont-ils une visibilit\u00e9 sur les audits effectu\u00e9s?<\/li><li>Les donn\u00e9es r\u00e9colt\u00e9es sont-elles accessibles?<\/li><li>Les donn\u00e9es sont-elles exploitables?<\/li><li>L&#8217;attribution des t\u00e2ches est-elle efficace?<\/li><li>Un suivi, une r\u00e9troaction et des actions correctives ont-elles lieu?<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Avec Tervene<\/h2>\n\n\n\n<p>L\u2019outil d\u2019audit de Tervene num\u00e9rise le processus d\u2019inspection et ne s\u2019arr\u00eate pas l\u00e0; il permet l&#8217;attribution de t\u00e2ches et un suivi des actions correctives en temps r\u00e9el.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter is-resized\"><img decoding=\"async\" src=\"https:\/\/tervene.com\/wp-content\/uploads\/2019\/09\/3.1-Auditer-un-processus-_NEW-1-1024x999.png\" alt=\"\" class=\"wp-image-1183\" width=\"571\" height=\"500\"\/><\/figure><\/div>\n\n\n\n<p>Apr\u00e8s avoir ex\u00e9cut\u00e9 un audit, l\u2019auditeur a plusieurs possibilit\u00e9s:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Assigner une t\u00e2che \u00e0 un responsable;<\/li><li>Envoyer cette t\u00e2che dans une r\u00e9union;<\/li><li>Envoyer un rapport d\u2019audit dans un r\u00e9union;<\/li><li>Envoyer le rapport d&#8217;audit directement au responsable du processus<\/li><\/ul>\n\n\n\n<div class=\"wp-block-button aligncenter\"><a class=\"wp-block-button__link has-text-color has-background\" href=\"https:\/\/tervene.com\/fr\/solution\/audit-inspection\/\" style=\"background-color:#5c77ff;color:#ffffff;border-radius:8px\"><strong>Je veux num\u00e9riser mes audits<\/strong><\/a><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Comparaison<\/h2>\n\n\n\n<table id=\"tablepress-6\" class=\"tablepress tablepress-id-6\">\n<thead>\n<tr class=\"row-1\">\n\t<th class=\"column-1\">Crit\u00e8re<\/th><th class=\"column-2\">Traditionnellement<\/th><th class=\"column-3\">Avec Tervene<\/th>\n<\/tr>\n<\/thead>\n<tbody class=\"row-striping row-hover\">\n<tr class=\"row-2\">\n\t<td class=\"column-1\">Nombre d'\u00e9tapes<\/td><td class=\"column-2\">5<\/td><td class=\"column-3\">3<\/td>\n<\/tr>\n<tr class=\"row-3\">\n\t<td class=\"column-1\">Dur\u00e9e (min)<\/td><td class=\"column-2\">120<\/td><td class=\"column-3\">50<\/td>\n<\/tr>\n<tr class=\"row-4\">\n\t<td class=\"column-1\">Envoi d\u2019action corrective pendant l\u2019audit<\/td><td class=\"column-2\">\u2718<\/td><td class=\"column-3\">\u2714<\/td>\n<\/tr>\n<tr class=\"row-5\">\n\t<td class=\"column-1\">Tableau de bord en temps r\u00e9el<\/td><td class=\"column-2\">\u2718<\/td><td class=\"column-3\">\u2714<\/td>\n<\/tr>\n<tr class=\"row-6\">\n\t<td class=\"column-1\">Envoi d\u2019un rapport dans une r\u00e9union<\/td><td class=\"column-2\">\u2718<\/td><td class=\"column-3\">\u2714<\/td>\n<\/tr>\n<tr class=\"row-7\">\n\t<td class=\"column-1\">Mise \u00e0 jour instantan\u00e9e des audits<\/td><td class=\"column-2\">\u2718<\/td><td class=\"column-3\">\u2714<\/td>\n<\/tr>\n<tr class=\"row-8\">\n\t<td class=\"column-1\">Ajout de photos obligatoire<\/td><td class=\"column-2\">\u2718<\/td><td class=\"column-3\">\u2714<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<!-- #tablepress-6 from cache -->\n\n\n\n<h2 class=\"wp-block-heading\">Avantages<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Pour les entreprises<\/h3>\n\n\n\n<p>Num\u00e9riser le processus d&#8217;inspection permet d&#8217;accro\u00eetre le niveau de conformit\u00e9 des standards audit\u00e9s. La rigueur de l&#8217;ex\u00e9cution des audits est accrue, les actions correctives sont suivies et les processus \u00e9voluent continuellement.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" width=\"1024\" height=\"92\" src=\"https:\/\/tervene.com\/wp-content\/uploads\/2019\/10\/Avantages_FR-1024x92.png\" alt=\"\" class=\"wp-image-1090\" srcset=\"https:\/\/tervene.com\/wp-content\/uploads\/2019\/10\/Avantages_FR-1024x92.png 1024w, https:\/\/tervene.com\/wp-content\/uploads\/2019\/10\/Avantages_FR-300x27.png 300w, https:\/\/tervene.com\/wp-content\/uploads\/2019\/10\/Avantages_FR-768x69.png 768w, https:\/\/tervene.com\/wp-content\/uploads\/2019\/10\/Avantages_FR.png 1466w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p>L\u2019utilisation accrue des donn\u00e9es augmente la perception de valeur du processus d\u2019inspection, ce qui m\u00e8ne \u00e0 une rigueur accrue dans son ex\u00e9cution.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Pour les responsables de processus<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>\u00c9limination de la retranscription<\/li><li>Visibilit\u00e9 accrue sur les audits r\u00e9alis\u00e9s<\/li><li>Visibilit\u00e9 sur la sant\u00e9 de ses processus&nbsp;<\/li><li>Convivialit\u00e9 d\u2019exploitation les donn\u00e9es r\u00e9colt\u00e9es<\/li><li>Pilotage facilit\u00e9 par les donn\u00e9es de comportement de gestion<\/li><li>Vision centralis\u00e9e sur toutes les actions li\u00e9es \u00e0 l\u2019am\u00e9lioration d\u2019un processus<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Pour les auditeurs<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Gain de temps<\/li><li>\u00c9limination de la retranscription<\/li><li>R\u00e9troaction et suivi accru suite \u00e0 la r\u00e9alisation de ses audits<\/li><li>Tra\u00e7abilit\u00e9 des donn\u00e9es pass\u00e9es<\/li><li>Convivialit\u00e9 d\u2019ex\u00e9cution des audits et d\u2019exploitation des donn\u00e9es<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Pour les audit\u00e9s (s\u2019il y a lieu)<\/h3>\n\n\n\n<p>Dans le cas d\u2019un audit de comportement:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>R\u00e9troaction facilit\u00e9e suite aux r\u00e9sultats de l\u2019audit<\/li><li>Performance accrue, car la personne audit\u00e9e sait que les rapports seront consult\u00e9s<\/li><li>Montre le s\u00e9rieux de l\u2019organisation dans le respect des standards<\/li><li>Participation active \u00e0 l\u2019am\u00e9lioration des processus<\/li><\/ul>\n\n\n\n<div class=\"wp-block-columns has-2-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-color has-background\" href=\"https:\/\/tervene.com\/fr\/blog\/controle-operationnel\/\" style=\"background-color:#5c77ff;color:#ffffff;border-radius:8px\"><strong>Article pr\u00e9c\u00e9dent:<\/strong><br><strong>Le contr\u00f4le op\u00e9rationnel<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-color has-background\" href=\"https:\/\/tervene.com\/fr\/blog\/conduire-reunion\/\" style=\"background-color:#5c77ff;color:#ffffff;border-radius:8px\"><strong>Article suivant:<\/strong><br><strong>La conduite de r\u00e9union<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Dans cette s\u00e9rie d\u2019articles, la num\u00e9risation des pratiques organisationnelles, nous explorerons les diff\u00e9rences entre les m\u00e9thodes traditionnelles de gestion des op\u00e9rations et celles mises de l\u2019avant par Tervene.<br \/>\nD\u00e9couvrez comment Tervene \u00e9tablit les bases d\u2019une transition num\u00e9rique r\u00e9ussie pour les processus d\u2019inspection par les audits.<\/p>\n","protected":false},"author":10,"featured_media":2160,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[501],"tags":[],"expert":[345,359],"class_list":["post-1023","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-audits-inspections","expert-charles-olivier-bisson","expert-tervene-qc"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Blogue - Processus d&#039;inspection, num\u00e9ris\u00e9 - Tervene<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment Tervene \u00e9tablit les bases d&#039;une transition num\u00e9rique ... 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