Management practices Digitalization

Operational Control With Digital Gemba Walks

Last updated: February 8, 2024

Management Practices Digitalization

In this series, Management practices digitalization, we’ll explore the differences between traditional methodologies and Tervene’s approach to operations management. Discover how Tervene sets the table to a successful digital transition for operational control.

Operational Control

Tervene’s primary operational control tool is the Gemba Walk: a systematic and regular validation of a department and its employee.

Gemba walks can serve many purposes:

  1. Know the production state;
  2. Validate and share goals;
  3. Encourage employee engagement;
  4. Validate standards;
  5. Detect issues proactively;
  6. Take action on issues before they impact production;
  7. Identify improvement opportunities.

An efficient gemba walk helps to detect issues proactively, which favours an accelerated resolution. Any recurring problems can be considered an opportunity for improvement.

Operational control: Traditionally

Usually, managers performing gemba walks use the tools at hand, such as a pen and a sheet of paper. Sometimes, an Excel spreadsheet will be used to collect statistics and analyze data from detected issues and their resolution. It can be a great source of waste to eliminate, provided that managers don’t mind writing the same information twice.

Once a manager detects an issue during a Gemba walk, they need to take action on it, but:

  • How can they quickly transfer an issue and the relevant information to someone else?
  • How can they log it as an opportunity for improvement?
  • How can they efficiently share the information in a meeting?
  • How do they follow up on a task they assigned to a colleague?

Operational control: With Tervene

Tervene improves and supports Gemba walks by enabling four key elements:

  • No more rewriting the same thing twice or more;
  • Automated data collection and analytics;
  • Seamlessly send an issue out as a task or in a meeting;
  • Easily log a recurring issue as an opportunity for improvement.

Upon detecting an issue with Tervene, a manager can with a few clicks:

  • Solve the issue proactively;
  • Transfer or escalate the issue to a colleague;
  • Create a task with a due date;
  • Send it in a meeting;
  • Create an improvement opportunity.

Comparison

TraditionallyWith Tervene
Number of steps53
Duration (min)7035
Real-time visibility
Automatic data compilation
Seamlessly send issue in the problem-solving ecosystem
Single data entry
Management behavior visibility

Benefits

By reducing the administrative workload associated with day-to-day operations, everyone’s energy is focused on creating value for the business and its customers.

Read Marquis’ Success Story

For manufacturers

  • Gemba walk diligence
  • Administrative tasks reduction
  • Real-time dashboards
  • Accelerated problem solving
  • Objective alignment
  • Standardize operational control

For directors

  • Real-time visibility on gemba walks quality and issues
  • Highlight coaching needs for managers
  • Automated statistics compilation

For managers

  • Single data entry
  • Facilitate follow-ups
  • Mobilize team to focus on objectives
  • Reduce time spent in firefighter mode: reacting to problems
  • Free up time for improvement projects
  • Optimized operational control

For workers

  • Systematic follow-ups on issues
  • Improved support
  • Involvement in improvement projects and idea generation
  • Stress and wait time mitigation

Workers are valuable sources of improvement ideas for their department. An operational control structure that enables their ideas to be considered and to materialize will help organizations perform better.

Real-life use case

Since they began using Tervene, Safran Cabin Canada Co. (formerly Zodiac Aerospace) performed over 43k gemba walks and solved over 132k issues.

We tried implementing gemba walks on paper, but it was difficult and heavy to document. Escalating an issue required endless paperwork and follow-ups. Tervene brought the automation needed to facilitate the process.

-Steve Pellerin, Operational Director, Safran Cabin Canada Co.

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