Operational Control With Digital Gemba Walks

Management Practices Digitalization

In this series, Management practices digitalization, we’ll explore the differences between traditional methodologies and Tervene’s approach to operations management. Discover how Tervene sets the table to a successful digital transition for operational control.

Operational Control

Tervene’s primary operational control tool is the Gemba Walk: a systematic and regular validation of a department and its employee.

Gemba walks can serve many purposes:

  1. Know the production state;
  2. Validate and share goals;
  3. Encourage employee engagement;
  4. Validate standards;
  5. Detect issues proactively;
  6. Take action on issues before they impact production;
  7. Identify improvement opportunities.

An efficient gemba walk helps to detect issues proactively, which favours an accelerated resolution. Any recurring problems can be considered an opportunity for improvement.

Operational control: Traditionally

Usually, managers performing gemba walks use the tools at hand, such as a pen and a sheet of paper. Sometimes, an Excel spreadsheet will be used to collect statistics and analyze data from detected issues and their resolution. It can be a great source of waste to eliminate, provided that managers don’t mind writing the same information twice.

Once a manager detects an issue during a Gemba walk, they need to take action on it, but:

Operational control: With Tervene

Tervene improves and supports Gemba walks by enabling four key elements:

Upon detecting an issue with Tervene, a manager can with a few clicks:


TraditionallyWith Tervene
Number of steps53
Duration (min)7035
Real-time visibility
Automatic data compilation
Seamlessly send issue in the problem-solving ecosystem
Single data entry
Management behavior visibility


By reducing the administrative workload associated with day-to-day operations, everyone’s energy is focused on creating value for the business and its customers.

Read Marquis’ Success Story

For manufacturers

For directors

For managers

For workers

Workers are valuable sources of improvement ideas for their department. An operational control structure that enables their ideas to be considered and to materialize will help organizations perform better.

Real-life use case

Since they began using Tervene, Safran Cabin Canada Co. (formerly Zodiac Aerospace) performed over 43k gemba walks and solved over 132k issues.

We tried implementing gemba walks on paper, but it was difficult and heavy to document. Escalating an issue required endless paperwork and follow-ups. Tervene brought the automation needed to facilitate the process.

-Steve Pellerin, Operational Director, Safran Cabin Canada Co.

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