Problem-Solving and Continuous Improvement

Enhance your problem-solving and continuous improvement methods

Post-it notes, emails and disconnected task managers; it's now all in the past!

Tervene offers modern tools to help your managers and support groups solve issues faster, manage projects and leverage continuous improvement best practices.

Deliver tasks on time and ensure they come with the context needed to solve them efficiently.

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It’s an all-in-one system that includes all the activities that support our daily management system: meetings, shift handover, improvement opportunities, audits. For continuous improvement, we do problem-solving at its source. We are working with Lean principles, A3s, and the PDCA cycle.

Rendy Samson

Continuous improvement coordinator

Handle issues and manage projects with ease

Whether you use frequent waste tour, brainstorming, suggestion box, or data analysis to come up with improvement ideas, ensure everyone works at improving what matters most with Tervene.

5S Audits

Gemba Walks

Waste Walk

PDCA Kanban

Improvement Projects

Daily Huddles and Meetings

Problem-Solving Escalation

Analytics and Reporting

A3 Problem-Solving

DMAIC Method

Action Plan

60%

less time needed to log an opportunity and create an action plan

2.8

improvement opportunities created per manager per month on average

3.3x

more issues identified and solved in the 6 first months

Standardize problem-solving methods and solve issues faster

• Standardize how tasks are organized and delegated between Operations, Quality, Maintenance, Methods, Engineering, and Safety Teams.

• Establish clear communication channels and escalate information across management levels.

• Document issues and non-conformities with photos, custom labels and notes. Ensure delegated tasks come with the context needed to solve them efficiently.

• Monitor critical issues and gain visibility on your team’s workload. Track corrective actions in a simple interface.

See Tervene in action

Leverage continuous improvement best practices

• Digitalize continuous improvement methods: 5S Audits, Gemba Walks, PDCA Cycle, A3 Problem-Solving, DMAIC Method, …

• Use issues from audits and Gemba walks to generate ideas for improvement. Link pictures, log relevant information and impacts.

• Have leaders take ownership of the improvement in their department. Standardize the way you identify and log improvement opportunities.

• Centralize your improvement opportunities and action plans. Track action plan progress and ensure they deliver the expected results.

Manage projects in collaboration and hit project deadlines

• Teams: Connect your teams in a centralized and collaborative workspace. Organize workspaces by teams, departments, and management levels.

• Action List: Keep track of multiple tasks, priorities, and deadlines.

• Kanban: Organize tasks into columns such as To Do, In Progress, and Completed.

• Gantt: Show dependencies between tasks and how long each task will take.

See Tervene in action

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The Tervene solution allows operators to highlight opportunities and gives all employees at all levels, even on the floor, the chance to give feedback. This is very rewarding for operators.

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Valentin Delannoy

Team Leader, Continuous Improvement and Innovation

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Tervene has made it possible to improve communication between departments and that feedback and deviations from the field are taken care of by the concerned services.

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Jérôme Ranquet

General Manager at Meritor

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Tervene helps justify where our teams should focus their forces on improving operations continuously.

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Olivier Proulx

Kruger Products

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Tervene has accelerated the speed of interdepartmental communication.

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Stéphane Bédard

Production Department Manager

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Tervene ensures that every problem can be easily identified and dealt with quickly.

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Martin Larochelle

Supervisor

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Now, when we raise an issue, we know that we will take care of it, that it will be prioritized, and that we’ll get feedback on it.

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Aimé Buchel

Value Chain Manager

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I no longer get surprised by unforeseen issues. With Tervene, I know if my shop is in control and where to focus.

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Eric Bouchard

General Manager - Marquis Book Printing

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You can escalate a problem to several management levels while keeping track of its progress.

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Philippe Fuchs

Operational Excellence Manager

See Tervene in action

We’ll get in touch to schedule a 1-hour platform overview.

Frequently Asked Questions

How fast can I setup and start using Tervene?

Tervene is designed to be user-friendly and doesn’t require any coding experience. Getting started is simple and you can create workspaces and begin using the platform on the first day.

Most companies want to implement Tervene across all shifts and departments. Our team is here to help and we estimate that the entire process should take between 4 to 8 weeks.